Kristen Lovallo

Kristen Lovallo, lead medical assistant at Berkshire Medical Center (BMC)’s COVID Testing and Nurse Call Center, has led efforts to test and vaccinate thousands in the community, devoting countless hours to assuring registration and scheduling staff are trained and current on latest departmental changes. Lovallo is known by her peers as the one who can fix it all. She will drop everything at a moment’s notice to fill in when things are busy, even swabbing down surfaces when needed. “She is one of the most caring and dedicated professionals who has supported every aspect of the COVID Call Center,” says Robert Shearer, DNP, Cardiology at BMC. “She is truly an unsung hero!”